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What our clients say

Dawn Butcher
"We just wanted to thank you for the wonderful 2 day tour my family & I enjoyed with Elena in St. Petersburg.... it was the highlight of our cruise. Elena was so knowledgeable, warm & friendly, nothing was ..."
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Make a difference with SPB-Tours!

SPB-Tours will donate $1 of your total
tour cost to Orphanage
House No. 40 in
St. Petersburg.
More information

Privacy Policy

We care about your privacy. This Privacy Policy governs the manner in which SPB Tours collects, uses, maintains and discloses information collected from users (each, a "User") of the www.spb-tours.com website ("Site"). This privacy policy applies to the Site and all products and services offered by SPB Tours.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, email us, book a tour or other services, subscribe to the newsletter, fill out a request form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, and if booking a tour in St. Petersburg with us, further passport details including date of birth, passport number, and citizenship. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Users unwilling to provide the necessary passport details may be prevented from booking excursions in St. Petersburg with us. 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

  • To improve customer service

Information you provide helps us to resopnd to your customer service requests, for example, providing you the pricing and descriptions of the different services we offer, and to alert you of any special deals that may interest you. 

  • To personalize user experience 

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site

We may use feedback you provide to improve our products and services.

  • To send periodic emails

We may use the email address to send User information and updates pertaining to their reserved services with us.  It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

  • To issue your Tour Tickets for your excursion in St. Petersburg

The passport details (names, dates of birth, passport numbers, and nationality) will be sent to the Russian port authorities, allowing us to offer our Visa-free excursions. 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

Unless noted in the below exception, we do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. 

The excepted case is that regarding the Russian port authorities, who will be given full access to the passport information User provides SPB Tours. This is necessary as part of the procedure that allows us to issue Visa-free excursions to St. Petersburg. 

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

SPB Tours has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

This document was last updated on April 15, 2014.